Policies

Returns & Exchanges

Simple | Honest | Straightforward

  • No Return Fees
  • No Handling Fees
  • No Processing Fees
  • No Re-Stocking Fees
  • No Fees…plain and simple
Condition of Merchandise:
To return a product the following conditions must be met:
  • New and Unused Condition
  • In the Original Packaging
  • Manufacturer Hangtags must still be attached
Return & Exchange Policy: 30 Day Hassle Free!
Providing that the above statement regarding Condition is met, here is our return policy:
30 Day Hassle Free Returns & Exchanges
Simply obtain an RMA within 30 days of purchase and we will be more than happy to issue a full refund or exchange. It's that simple!
Obtain a Return Merchandise Authorizations (RMA)
Email info@devinenaturals.com within 30 Days of your purchase to obtain an RMA. We will follow up with you regarding the specifics of your return and issuance of the RMA.
Shipping Returned/ Exchanged Merchandise
You are responsible for shipping merchandise back to us after obtaining an RMA.

NOTE: Do NOT ship any items without obtaining an RMA!
Shipping Address:
deVINE Wellness
619 E Broadway
Boston Ma 02126
Please note the RMA# on the packaging or inside the box.
What is not covered under our Return Policy?
Items that are marked as such. Simple right? If there is a product on our site that is not returnable we will note it as such on the product page. These are typically close out or final sale items.
In Store Sales Return & Exchange Policy:
Full Refund:
  • Within 7 Days
  • Like New and Unused Condition
Store Credit:
  • Within 14 Days
  • Like New and Unused Condition
Note: All In Store Sales are FINAL after 14 Days - No Returns.
Why does our In Store Sales Return and Exchange Policy differ from our Online Sales Policy?
We recognize that when a customer makes a purchase online it may take longer to decide whether or not to keep the merchandise due to logistics, i.e. waiting for product to arrive and shipping product back to us. Therefore, we allow a bit more time for returns and exchanges of merchandise bought online. 
In Store Return for an Online Purchase?: Want to Return or Exchange an item purchased online in our store? No Problem! Just stop by our retail location in South Boston.

Privacy Policy

At deVINE Wellness we promise never to knowingly share your information with anyone. What does that mean? It means that we do not sell your email information nor do we share your personal information with other companies for promotional purposes or any other purpose outside of processing orders and our deVINE email newsletter. We will never sell or unintentionally share your personal or account information.

We value all of our customers privacy and that is why we are committed to keeping your information private and secure.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment Gateway providers database.

At no time is your private credit card information stored on our servers.

For more information regarding Credit Card Processing and our SSL, click the links or scroll to the bottom of the page.

What information do we collect?
We collect information from you when you place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.

Contact Information
We use your contact information to get in touch with you when necessary. You will also be added to a customer subscription list for periodic news mailings and special offers. If you do not want to receive these, you can easily remove yourself by following the instructions in the newsletter.

Correcting /Updating Your Contact Information
You can update your contact information at any time by simply logging into your account with the email and password you used at the time of your initial signup. Forgot your password? Click Here

Credit Card Information
All information you will be asked to enter is protected using SSL (Secure Sockets Layer) encryption to prevent it being intercepted by anyone else as it is transferred over the Internet. We collect this information on a transaction-by-transaction basis and will never authorize the release of this information with anyone not directly involved in processing the transaction, i.e Authorize.net, Visa/MasterCard/AMEX/Discover, your bank, and our bank. See "Credit Card Processing" below for more information.

Cookies
We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.

Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent
By using our site, you consent to our Privacy Policy

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
 
Credit Card Processing:
You can shop at 
www.devineboston.com with confidence. We have partnered with Authorize.net a leading payment gateway since 1996, to accept credit card payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an 
online payments diagram to see how it works.

The company adheres to strict industry standards for payment processing, including:
  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.net Privacy Policy

www.devineboston.com is registered with the Authorize.Net Verified Merchant Seal program.

SSL - Secure Sockets Layer:
At www.devineboston.com we have partnered with GeoTrust to provide you with premium internet security and confidence that your information is secure. GeoTrust is the world's second largest digital certificate provider. More than 100,000 customers in over 150 countries trust GeoTrust to secure online transactions and conduct business over the Internet. GeoTrust's world-class SSL Certificates enable up to 256-bit SSL encryption.